Guided by our four promises, it’s a goal at our very core – based on our company values and outlined in our Customer Charter for all to see.
These are promises we’ve created by speaking to our customers and that we are committed to deliver against. Always providing the best quality service, no matter what size or type of organisation you are.
We put our customers’ needs first
We will listen and ensure we keep the promises we make.
We make it easy to work with us
We will help you do business with us in the simplest and most convenient way. We will proactively contact you to ensure we are meeting your requirements.
We are fair, honest and transparent
We will explain the features and pricing of our services clearly and simply
We are there whenever you need help
If you think we have fallen short at anytime, we want to know. We value your feedback so you can be sure we will always listen and work to put it right.