#1 We are independent experts
As the UK’s largest, most influential, multi-brand channel partner in the world we are the UK’s only nationwide independent specialist in managed print and document centric services. We support over 95,000 machines with over 500 service engineers, each with a response rate of under 4 hours.
Our call centre receives an average of 36,000 calls per month. Through this we support over 3,000 different device models and we have over 2000 years of combined engineering experience.
#3 We are a trusted partner
We work closely with our strategic document management software and original equipment manufacturer (OEM) partners to develop innovative bespoke solutions – providing the best value for money for all of our customers.
The strength of our industry-leading partnerships and alliances ensure we can jointly develop innovative solutions for customers as well as deliver the best value for money.
#4 We work with businesses of all sizes and needs
We help our wide-ranging customer base become efficient workplaces of the future with industry-leading development and delivery of document centric solutions and services.
Whatever the size of your business, or your particular business needs, we have a range of document centric services to suit you.
- Hardware Management
- Managed Print Services
- Managed Output Services
- Managed Document Services
#5 We provide a first class local service
At Danwood, our customer care teams sit at the very heart of our operation and this year, as part of our ongoing commitments to excellent customer service we launched a new approach to customer care, delivered by our 43-strong dedicated team.
We have the most extensive and reliable service network in the UK including Ireland and the Channel Islands. We will always respond to your query within 48 hours and as a Danwood customer, you will have a single point of contact who will resolve your query, provide full progress visibility, tracking, updates, history and maintain accountability through to completion.
Where are you on your journey to the workplace of the future?