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DNA is at the heart of our service offering and provides you with:
At the simplest level DNA will reduce the amount of time you spend ordering consumables and collecting meter readings, in turn reducing the costs of running your printer and MFP fleet. With the Enterprise version you will also be able to receive device alerts, view device status on a web page and run management information reports.
A workstation or server is provisioned by you and the software is installed. This then connects to the Danwood DNA portal which receives asset, meter, consumable and alert data during the day. At the end of each day the final meter data is stored, allowing Danwood to have a full daily count of each networked device and refresh toners where necessary.
DNA is an intrinsic part of our service delivery model, the levels of pro active support we are able to achieve using the technology provides a superior service to our customers. We will of course manage all exceptions and work with you to run through the other options available.
Providing you choose the Enterprise version you will be able to manage your print fleet by receiving alerts and viewing asset and consumable data. If you want the ability to roll out settings and configure multiple devices at the same time you will still need to utilise free of charge Manufacturer tools such as HP WebJet Admin, Samsung SyncThru Admin, Xerox CentreWare Web and others.
You can send your enquiry by email to the DNA team at email@example.com or you may wish to contact your account manager for further information.
Yes, NHS N3 will always require an Enterprise server to enable N3 communications
Integration to your IT helpdesk can be provided through several methods, the easiest way is to use a structured email sent to an email account monitored by the helpdesk. Bespoke integration can also be provided if required, please contact the DNA team at firstname.lastname@example.org for more information.
Each separate network will require an individual installation of DNA monitoring software regardless of which version you have chose. These will then all be consolidated on the Danwood DNA portal.
|Feature||DCA||Enterprise Basic||Enterprise Advanced|
|Automated remote monitoring of network devices||Y||Y||Y|
|Qualified meter readings||Y||Y||Y|
|Automated consumables ordering||Y||Y||Y|
|Optimised service and supply chains||Y||Y||Y|
|Device connectivity||100 devices||Unlimited||Unlimited|
|Local device management||×||Y||Y|
|View device status||×||Y||Y|
|Web front end||×||Y||Y|
|Integration with your helpdesk||×||×||Y|
|Connection with your ERP system||×||×||Y|
|Local status alert emails||×||×||Y|
|Local MI reporting||×||Y||Y|
|Connection with NHS N3||×||Y||Y|